Allevi WiFi Connect Troubleshooting Guide

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Many Allevi bioprinting platforms utilize an internet-connected printer and browser based software to give you maximum flexibility and ease of use. From easy printer access by multiple users, to simple, sterile hood operation, you’ll love your Bioprint Online experience! Below we discuss troubleshooting steps to help you get your printer online.

Connection Basics

WiFi Connection

When making a WiFi connection you’ll use Allevi WiFi Connect. This is a WiFi network that either your printer or online adapter produces that allows it to communicate wirelessly with your computer. Connecting a computer to Allevi WiFi Connect will launch the Credentials Page.

The Credentials Page will let you select the WiFi network you’d like to connect your printer to. Be careful making this selection (see the Quickstart Guide for your printer for more details). Once you have selected the network you want to join, enter your login credentials for that network. Once the printer has successfully connected to the internet, it will stop producing Allevi WiFi Connect. This process might take a minute.

Some WiFi networks might require a MAC Address registration to access the internet. Typically, if this is the case, there is an IT portal where you can complete the registration. You can use the wlan0 address from the Credentials Page for this.

If you or your institution change your login credentials, your printer will no longer have access to the internet. If this happens, you should see Allevi WiFi Connect appear again. You can repeat the connection process as usual. If you know that a credential change is coming and want to switch your credentials you can follow the steps in the troubleshooting section below.

Ethernet Connection

You can use the Ethernet port in the back of the printer or on the side of your online adapter to connect to the internet as well. Making an Ethernet connection is as easy as plugging the Ethernet cable (connected to an Ethernet port rather than a computer) into the port on your device and then restarting. However, some institutions require the registration of an Ethernet port. You can use the eth0 MAC Address from the Credentials Page of the Allevi WiFi Connect Network for this registration.

In some cases, an institution might require further registration credentials. If this is the case, feel free to reach out to the Allevi Support Team.

Troubleshooting

I entered my credentials and got the “Applying Changes” page but nothing happened.

The “Applying Changes” page just indicates that you finished selecting a network and entering credentials. The printer might need a minute or two to finish connecting to the internet. In the meantime, your computer should disconnect from Allevi WiFi Connect as it stops being produced. If you can still see Allevi WiFi Connect as a network option after this period, try the following steps:

  • Try connecting to the Allevi WiFi Connect Network again and retry the login credentials. Make sure that you are matching any case sensitivity and that you have the most up-to-date login information.
  • If you are confident in your login information and you still aren’t connecting, you might need to register the wlan0 MAC Address. Check with your IT Department’s website for a registration portal.
  • If you’re still having trouble, contact the Allevi Support Team.

I want to change my WiFi login credentials.

  • Allevi 1 and Allevi 3 users:
    • Go to the Advanced section of the Software
    • Enter C502 exactly and send the command
    • This command will reset the WiFi credentials the printer has stored, allowing you to access Allevi WiFi Connect and enter the new ones.
  • Allevi 2 users:
    • You can email the Allevi Support Team ([email protected]) with the subject line ‘WiFi Credential Reset’. The Support Team will arrange a brief time period during which they will need the printer to be online so that they can manually reset the credentials. In your message, please verify the serial number of the Online Adapter.
    • Once the Support Team has reset the credentials, Allevi WiFi Connect should be visible again. You can enter the new credentials as normal.

I do not have any WiFi connected to the printer, but I also do not see Allevi WiFi Connect in my list of available WiFi networks.

If Allevi WiFi Connect isn’t available, it’s likely that the printer or adapter has stopped producing it because of partial access to a WiFi network. If that sounds right, try these steps:

  • Try power cycling the printer (or adapter if applicable) to give the hardware a chance to try producing the network again. If that fails, proceed to the next step.
  • If giving the hardware another chance didn’t work, you will likely need to reset the login attempt to the partially open network. You can do that through the following methods:
    • If convenient, remove the printer from the WiFi network it began partially accessing. This can often be done with the help of the network’s administrator. Alternatively, you could temporarily relocate the printer out of range, or turn off the specific network’s router.
    • Form an Ethernet Connection following the Ethernet recommendations above and in your printer’s Quickstart Guide. With an Ethernet connection, you can access the Allevi software to follow the credential change instructions in the previous topic.

I accidentally signed into a network with an intermediate page.

You can follow the steps for exiting a partially accessed network in the previous topic.

I don’t know if I should use a WiFi or an Ethernet connection.

This depends mostly on your work space. If you have an available Ethernet port and a cable that can reach between it and your printer, this is probably the optimal connection. If you are getting ready for some work under a hood, it might be easier to ditch the extra cable and use WiFi. Either option is going to be easy to use and robust, though, so you have options!

I want to switch from WiFi to Ethernet.

  • First, determine if you need to remove the previous WiFi connection. If not, you can simply connect an Ethernet cable as described above in the Ethernet section. Alternatively, if you would like to remove a previous WiFi connection, go to the next step.
  • If you are moving to a new work space, you may be out of range of the previous network. You will be able to tell this is the case if you can see the Allevi WiFi Connect Network again. In this case, you can simply connect an Ethernet cable as described above. If you are still in range of the previous network, move to the next step.
  • If you need to remove a WiFi connection and the printer is still in range of that network you will need to tell the printer to forget the network. You can do this by following the steps in the credential change topic above.

I want to switch from Ethernet to WiFi.

You can simply remove the Ethernet cable and follow the Allevi WiFi Connect steps as usual to form the WiFi connection.

I have plugged in an Ethernet cable and it doesn’t seem to be working.

When an Ethernet connection doesn’t work, it tends to be either a bad cable or more likely a registration issue. Follow these steps to get it working:

  • Check to see if the small lights in the hubs of the Ethernet cable are flickering to indicate communication. If not, try finding another Ethernet cable.
  • If changing the Ethernet cable doesn’t help, it’s likely that there is some permissions discrepancy between the printer and the network.
    • First, check to see if the IT Department has an Ethernet port registration portal. You can use the eth0 MAC Address for any MAC address fields.
    • Some networks require additional security for large devices like printers (2D and 3D). If you need further information contact the Allevi Support Team ([email protected]) and feel free to CC the support team on emails with the IT services.

I cannot use the internet for my project or in my work space.

If you’re interested in an on-premises version of the software, contact the Sales Team for more details.

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